...Linking Possibility to Reality
Inbound Call Center Services
Technical Support
Ferotek offers regional and global technical phone and e-mail support for all of our solutions, including software, hardware and customized systems. Help Desk personnel include highly trained specialists who can resolve most issues during your first phone call or initial email exchange. Our Customized Customer Care Center is available 24 hours each day, every day of the year.
Help Desk
We can provide in-depth customer service support 24 hours per day. The primary purpose of the Ferotek's Help Desk is to respond to client computing questions, and provide assistance and guidance. Ferotek enables you to gather the information you desire and dispatch a message to the appropriate person with real time messaging.
Ferotek's help desk agents can also provide after hour support, escalated emergency calls to your staff via telephone, email, pager, instant messaging or any method you desire. We can even customize our system to deliver these messages to different people or distribution groups based on criteria set by you.