Our Quality Commitment

Achieving high standards of quality in a high volume Customer Service and BPO environment depends upon management leadership, their commitment to quality, a willingness to set and adhere to high performance measurements, and an integrated approach to control that involves professional, qualified, and trained staff.

Ferotek has combined experienced managers with a training and quality program unequaled within our industry. All Customer Service Representatives must complete a comprehensive training (written tests and certifications) that stress technical comptency and strong interpersonal communication skills. All calls are recorded and continuous live and post call monitoring is employed to ensure adherence to proper answer, hold and transfer etiquette, and use of polite and respectful tone.

Ferotek is commited to delivering consistent, reliable and professional services.