...Linking Possibility to Reality
Advanced Technology
In addition to call center agent proficiency, "line clarity" and "up-time" are the two most crucial components of any caller's experience as it relates to contacting your company's call center. Everyone has had a bad experience with scratchy telephone connections. Some of you may have even experienced the frustration that comes with not being able to connect with a call center when having a problem with a product or when trying to place an order.
Fully Redundant International Connectivity
Ferotek operates fully redundant international voice and IP fiber links from the US to the Pakistan. Our Telco-hardened facility allows for up to 1,500 lines operated by a host of telecom providers. Our telecom switch has full generator and UPS backup, and is monitored 24 x 7 by certified personnel.
While there have been significant innovations in worldwide telecom infrastructure over the past 10 years, it is even more important that your call center has invested in the technological advancements that are necessary to keep pace in today's competitive environment. Ferotek has established a strategic alliance with major international carriers that result in 99.99% up-time for their customer. This unprecedented quality standard assures Ferotek's customers with unparalleled up-time so that you and your customers can receive the level of service that you require virtually "all of the time." In addition, by utilizing fiber optic technology and digital links from industry leaders, these calls will be transmitted "uncompressed" so that the connection sounds like you're speaking with someone who's next door; not half way around the world.
Ferotek Call Flow
