...Linking Possibility to Reality
Inbound Call Center Services
Sales and Order Fulmillment
Order taking has become a huge industry in the last decade or so. Nearly every time you order a product that you saw advertised on television, you reach an order taker when you call the toll-free number.
Our operators can be trained on the details of your specific product and will ask the questions and obtain the information you require. Order takers can even upsell added products or services if you so desire.
The advantages to the customer are obvious. The customer gets to have questions answered and the assurance that the product will do what the ad says it will. The advantages to the seller are even more impressive. By using our order taking services, the seller has the option of creating upselling opportunities in addition to sales closure.
Using Ferotek's call center expertise to supplement your in-house staff or even as your only order taking strategy can have a significant impact on your bottom line. When your infomercial airs or a customer visits your website and want to purchase your product, making a phone call is often the cusomter's first choice for contacting you. It allows the customer to speak to a live person and to ask questions.
Ferotek has developed and streamlined its order taking methods and procedures and is equipped with the latest telephony technology, both of which allow it to handle high volumes of orders while maintaining the essential personal touch.
- Order Taking
- Sales Closures
- Up-selling and Cross-selling