About us

Why Ferotek

Ferotek is a leading global provider of Business Process Outsourcing (BPO) services. We manage customer care services and back office processes for organizations in the domain of technical support, banking, telecom, travel, retail, financial services, data and document conversion, knowledge management, transaction processing and other value additions. Ferotek ensures client satisfaction through world-class human resources, strong management focus, dedicated business units and a strong financial platform.

Ferotek enables customers to concentrate on their core business by outsourcing their marketing & customer centric support services. Armed with years of relevant industry experience, along with its strengths in recruitment and management of professionals, Ferotek handles time critical challenges maintaining strict confidentiality of information, matching but surpassing customer's expectations. Ferotek prides itself on its process efficiencies and quality conscious philosophy which has enabled the company to multiply accounts on a regular basis.

Ferotek adopts a quality conscious work ethic, tempered with a clear and in-depth understanding of the business environment. To remain competitive and cost-effective, Ferotek is continuously evaluating new services and trends to satisfy its customer's needs.

The BPO industry is one of the most challenging businesses to be in and requires outstanding execution skills. Ferotek has an outstanding team to mangage this challenge. The entire spectrum of our business model and are focused on building high client satisfaction through high-quality service delivery and value addition to their businesses.

From live agent and voice response to web-enabled solutions, Ferotek's systems and expertise help your company maximize customer satisfaction and focus on your core competencies. At Ferotek, our goal is to help you succeed by building long-term relationships with your clients. So when you're serious about retaining and growing your customer relationships or maximizing efficiency in business processes, contact Ferotek and let us develop a successful solution for you.