Ferotek Privacy Policy

Overview

Ferotek (hereinafter referred to as “We”, “Us”, and “Our” (and other similar terms)) is committed to respecting your privacy and safeguarding your personal data. This Privacy Policy (“Policy”) explains how we protect, collect, store, use, process and disclose Personal Data (defined below) from individuals (“you”) and what choices you can make with respect to your Personal Data.

Please be assured that your privacy is of utmost importance to us. We are committed to complying with all applicable data privacy laws, including the Data Protection Act (Personal Data Protection Bill – 2021). Additionally, we are certified under ISO 27701, which demonstrates our commitment to managing and protecting personal data effectively. This policy ensures the safeguarding of your data in alignment with these standards.

1. Information We Collect

Direct sales to consumers acting in their individual capacities are not conducted by the company. As such, the company only gathers a small amount of user data.

In general, we collect the following data about you and/or how you use our services:

• Direct Information: We only collect (e.g. your name, contact details, job title, company affiliation, business contact, address, e-mail, phone number) and other information necessary to fulfill our services.

2. How We use Your Information

We use your personal data for various essential purposes to ensure high-quality services and support. Specifically, your information may be used to:

• Deliver and Manage Our Services: We use your data to set up, provide, and manage the services you’ve requested. This includes handling tasks, coordinating with relevant teams, and ensuring that the services meet the standards and requirements established.
• Provide User Support: Personal data helps Us assist you effectively, respond to inquiries, and address concerns promptly. This includes providing technical assistance, answering questions, and resolving any issues related to our services.
• Improve and Personalize Our Services: We analyze your interactions and feedback to enhance our services, tailoring our support and features to better meet your needs and preferences.
• Conduct Research, Audits, and Analysis to Enhance Service Quality: We carry out audits, analyze usage data, and conduct research to maintain service quality, identify areas for improvement, and ensure our processes align with industry standards and client expectations.
• Enforce Our Terms, Prevent Fraud, and Comply with Legal Obligations: Your data is also used to protect our business and clients by enforcing agreements, detecting fraudulent activities, and complying with legal and regulatory requirements to ensure your data's safety and integrity.

3. Sharing Your Information

To operate effectively and provide quality service, we share your personal data with selected trusted parties. We ensure that any third parties we work with adhere to strict data protection standards. These include:

• Service Providers: We work with third-party service providers who assist us with essential business functions. These providers access your data solely to perform services on our behalf, and they are required to handle your data responsibly and securely in compliance with our privacy standards.
• Partners: In certain cases, We engage in collaborative projects or joint ventures with trusted business partners. If personal data needs to be shared as part of these partnerships, it is done under strict data protection agreements to ensure that your data is handled with the same level of care and security.
• Legal Requirements: We only disclose your personal data to legal authorities or other entities if required by law or in response to legal processes. Such disclosures may be necessary to protect our legal rights, ensure your safety, or safeguard the security of our employees, clients, and other individuals. Any sharing under these circumstances is limited to the minimum necessary to fulfill the legal requirement.

4. Data Security

The Company takes the security of personal information seriously. The Company has internal policies and technical measures in place to protect personal information against loss, accidental destruction, misuse, or disclosure. We use advanced security protocols to safeguard personal data, including encryption, access restrictions, and regular security assessments. We are committed to minimizing risk and ensuring the integrity and confidentiality of your data.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the tasks outlined in this policy, including meeting any reporting, accounting, or legal requirements. In determining the appropriate retention period, we consider the amount, type, and sensitivity of the information, as well as the potential risks if it were misused or disclosed without authorization. We also assess our reasons for processing your data, whether those purposes can be met in other ways and any legal requirements we must follow. This approach ensures we hold your data only as long as it is necessary and kept securely.

6. Your Privacy Rights

Depending on applicable laws, you have certain rights regarding your personal data. We are committed to supporting and responding to these rights, which include:

• Access: You have the right to request access to the personal data we hold about you. This means you can ask us to confirm what information we have and receive a copy via email or in hard form.
• Rectification: If you believe that any personal data we hold is inaccurate or incomplete, you can request that we correct or update this information. We aim to ensure that all personal data we hold is accurate and up to date.
• Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you wish to withdraw consent (where applicable). However, please note that there are certain situations where we may need to retain your data, such as to meet legal obligations or regulatory requirements.
• Restriction: In certain cases, you have the right to limit how your personal data is processed. This may apply if you have concerns about data accuracy or the lawfulness of our processing.

7. Children’s Privacy

Our services are not designed for individuals under 18. We do not knowingly collect or process data from children. If you believe a minor has shared personal data with us, please contact us to address this promptly.

8. Updates to This Policy

From time to time it may become necessary to update or change our Privacy Policy consistent with changes in data protection laws and Ferotek’s privacy program. Ferotek has the discretion to update this Privacy Policy at any time. We encourage you to review it regularly to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

9. Contact Us

If you have questions about this Privacy Statement or our data practices, please reach out to us at:

Email: [hr@ferotek.com]