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Ferotek is a leading and fast-growing business process outsourcing company in Pakistan. With
extensive experience supporting a diverse range of industries, we have established ourselves as
a trusted partner for companies looking to streamline operations and achieve their business
goals.
We proudly support Pakistan's leading telecommunications providers and partner with some of the
largest global FMCG companies.
As we continue to grow, we remain focused on providing reliable, high-quality services that
drive success for our clients, contribute to job creation and industry growth to positively
impact the communities we serve. Looking for a trusted partner to support your business? Contact
Ferotek today.
Treat others as you would like to be treated. Your customers are like our
customers. Your success is our success. We take full and complete ownership of
each and every customer interaction.
We are dedicated to unwavering commitment to our clients, employees, and partners, fostering trust, reliability, and enduring relationships that drive excellence in our workplace and in the results that we produce.
There is always a way to do it better. We are always striving towards creative
new solutions and processes that can unlock hidden value for both our customers
and our teams.
We have complete belief in our working practices and the fact that no one in the world can offer the quality and service that we provide. We have the team, the experience and the infrastructure to offer an unbeatable value proposition for any company.
Outsourcing is our oxygen, our blood and our way of life. We adapt and innovate to create solutions that are tailor-made for our clients and built to overcome any challenges they may be facing. If it is possible, we can do it.
We continuously strive to uphold our standards of work of the highest quality, as well as to maintain a mindset of continuous and constant improvement.
Ferotek has invested diligently to be certified and compliant with global best practices. Our policies cover areas on ethics, human rights, social responsibility, fair business practices, information security, privacy of information, quality, and business continuity. Our investment in these best practices and certifications ensure that we create a safe and healthy workplace for our employees, a productive and compliant partner for our clients, and an impactful organization for the communities we are present in.
ISO 26000:2010 Social Responsibility
ISO 27701: Privacy Information Management
ISO 27001: Information Security Management System
ISO 9001:2015 Quality Management System
ISO 22301:2012 Business Continuity Management System
ISO 18295: Customer Contact Centres
PCI DSS: Payment Card Industry Data Security Standard
Internal Financial Controls Compliant
CIA Controls Compliant
At Ferotek, we are dedicated to making a positive impact on the communities we serve. Our core commitment lies in impact sourcing—a practice that generates social and economic benefits by extending employment opportunities to individuals facing limited prospects. We prioritize those from marginalized backgrounds, including low-income individuals, people with disabilities, refugees, and remote-area residents. Our focus on meaningful work and comprehensive training empowers these individuals, equipping them with valuable skills to enhance their economic prospects. As a proud standard-bearer of impact sourcing, Ferotek is amongst just a handful of companies globally that have adopted this transformative approach.