Linking Possibility to Reality
BPO Services
Ferotek offers world class offshore outsourcing & consulting services specializing in IT-enabled services, Back Office Outsourcing Services and Business Process Outsourcing solutions guaranteed to cut costs and improve quality.
Finance and Accounting
IT Help Desk Services
Document Processing
Claims Processing
Contact Center Services
Inbound Services
An effective customer care strategy can actually decrease your reliance on customer acquisition.
Outbound Services
From lead generation and product sales to database enhancement and management, Ferotek’s outbound call center has been developed to handle all of your outbound needs.
Web Chat and Collaboration
Ferotek provides e-commerce sites with a customer service "back-end" where a contact can be initiated by voice call, web callback, chat, e-mail or fax.
Email Management
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.