EXCEPTIONAL by DESIGN
Our Mission
Mission
"To provide a seamless extension of our client’s customer relationship management process by being a premier provider of customer acquisition, customer care and retention services in building strong client relationships and strategic partnerships through QUALITY PEOPLE, EXCELLENT SERVICE and SUPERIOR TECHNOLOGY resulting in an exceptional CRM product and outsourcing value."
Our Key Purpose:
- Supporting multiple communications channels (Telephony, IVR, Chat, Email, Facsimile, etc.) as necessary or desired, providing customer relation processes that are both proactive and reactive to customer demands.
- Offering flexibility to accomodate dynamic shifts in workload and associated staffing requirements.
- Providing customers with a dependable method of contact, through the channel of their choice, and an open channel to have their questions answered in a professional manner.
- Improving brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.
- Capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities.
- Integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary.
Customer Satisfaction
We work with your organization to eliminate customer frustration and dissatisfaction. It is a proven fact that happy customers are repeat customers.
Ensuring Customer Satisfaction is a key component in creating happy customers.