Our People

Best of the Breed

Ferotek recognizes that knowledge is leadership and believes it is imperative that an organization attracts the best possible talent in the field. People are the most critical component of our quality delivery mechanism. We hire best of breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes learning, achievement, best practices and attractive rewards schemes.

This vision of ours is given life to, and is translated into action by highly motivated team of Professionals from Top Notch Education Institutions of Pakistan. Needless to say, the growth of Ferotek has been spurred by the spirit of the individuals who work at various levels to keep ahead of the rest, and constantly rise to the challenges that beckon them at the frontiers of technology

Ferotek's Customer Support Executives (CSEs) are specially trained in all facets of your organization including your products, procedures and services.

Our CSEs can introduce your customers to new possibilities and propose alternative options as an effective means of driving incremental revenues from your current customer base.

We encourage entrepreneurial managerial talent and the ownerhip of responsibility. Our people make every customer contact, every purchase and every query an absolute pleasure.

Qualifications

All Customer Support Executives (CSEs) are college graduates and with suitable skills
Selection process is based on established critria considering customer's requirements
Candidates are closely screened for language skills, both spoken and written
Process specific training is provided to continuously improve quality, customer service, voice clarity, accent flattening, and specific corporate culture
CSEs to supervisor ratio as well as CSEs to quality personnel ratio is kept low to ensure a higher level of customer service