Capabilites

Dialers

It improves the outgoing calls by automatically dialing numbers from a data base, and by transferring the call to the agents.

Assisted Dialer - Simply transfers the call upon the agent's request
Predictive Dialer - Transfers the call when the agent is available. It transfers the call to the agent only when a human voice answers, by filtering the fax tone and numbers
Progressive Dialer - Estimates the time taken by the agent to answer one call, and based on this time, it sends the call to the agent. It transfers the call to the agent only when a human voice answers, by filtering the fax tone and numbers